World Health Organisation (WHO) now includes “burnout” in the International Classification of Diseases.

World Health Organisation (WHO) now includes “burnout” in the International Classification of Diseases (ICD-11), meaning as of 2020 it is a globally recognised international condition !

According to the WHO, common symptoms of burnout include:

  • feeling depleted of energy or exhaustion
  • an individual’s increased mental distance from their job, or negative and cynical feelings towards their job
  • reduced professional efficacy.

In response to the above, we remind you to ensure the appropriate framework is in place to avoid potentially costly tribunal proceedings, from an “in-work” perspective the following are examples of common causes of burnout:

  • excessive workloads and unequal distribution of work
  • prolonged working hours and inability to take rest breaks
  • unrealistic managerial expectations
  • toxic company culture
  • bullying and harassment
  • failure to address workplace grievances
  • health and safety concerns.

All of which, it would be fair to say, can be associated with the ongoing and post COVID world

In response to the above and as we have already started to see a significant increase in employees bringing claims against employers over the last 2 months, process and communication have never been more important right now.  Remember if you need support in dealing with employees we are here to help, even if its just to discuss your options.    We will be continuing to grow our “How do I …” resources on our webpage With the new updates including Grievances, Managing absence and Stress being released on the 22nd September.

For further resources check out our Resources page on the website


  • With over 20 years' experience in structuring and growing businesses and teams from inception, through periods of growth and change and finally structuring them ready for sale, Karen and her team have helped dozens of business owners and leaders manage growth and change within their business by concentrating on the human side of running and managing a business. An experienced Organisational Coach and HR Consultant, Karen has extensive experience in working with growth SMEs and a proven background in delivery and development of employees against business goals, her specialism is in working with small and medium size companies, delivering operational, people-based solutions that are commercially focused and enable growth of the business. Karen also works as a Non-Executive Director and Trustee and is a trained Predictive Index (PI) Analyst.

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